On-Site Service

Service Response

Request technical support or equipment repair by calling 1-800-642-3032 . Please have your equipment ID ready (located on the Campbell Business Machines service label affixed to your system) when calling. All customer service calls are answered locally in our Belle, WV  headquarters facility.

We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator. Your call will be immediately transferred to our on-site service support team.

Campbell Business Machines offers several levels of customer support which include:

  • Complete equipment maintenance coverage On-Site
  • Per call On-Site
  • Telephone technical support

What you can expect from Campbell Business Machines when you call for service:

  • Your call is logged and immediately transferred to a qualified technician’s wireless device. Our service personnel are equipped with Blackberry handheld devices that enable them to instantly view full details on your situation
  • You will receive a return call from a factory certified technician within 60 minutes. In many cases, our technicians are able to successfully troubleshoot problems over the phone, saving you valuable time
  • When dispatched to your site, a technician will physically arrive at your location within 4 business hours of your original call
  • If non-inventoried parts are required, our technician can place the order directly from their handheld at your location. Replacement parts are expressed to Campbell Business Machines for immediate follow up work
  • If we are unable to restore full functionality to your Campbell Business Machines product within 24 hours of our original arrival, we will be happy to furnish your organization with a loaner where available. If you’re behind schedule on a mailing project, we can also provide you with full access to one of our demonstration models inventoried at our offices

Campbell Business Machines service contract guarantees our customers a fast on-site response time. This is more than just an objective – it’s a commitment we put it in writing on the maintenance agreement itself.

All Campbell Business Machines field technicians are factory certified by our manufacturers. Campbell Business Machines backs all repair work performed with a 30-day no-repeat-call warranty.